Get Satisfaction Guide to People Powered Customer Service
Every business wants satisfied customers.
Customers.. that is, you and me.. tell our friends and family about experiences we’ve had at restaurants, shops, and with people we have had to deal with like doctors, dentists, trades people, etc.
Get Satisfaction is all about people-powered customer service and provides customer communities for products and organisations.
Get Satisfaction enables you to gather ideas and feedback from customers and build loyalty and trust through the power of community.
You may have noticed Get Satisfaction’s Feedback widget on many blogs and sites,
This guide will show you how to setup Get Satisfaction and install the widget on your WordPress blog.
Setup and Claiming your Community
Head over to Get Satisfaction and click on <Learn More & Get Started>,
There are a number of different paid options, but we will stick with the free one to start with.. so click on <Sign us up!>,
Fill out your details, then click <Sign up>,
Anyone can create a customer community on Get Satisfaction.
Enter the name of your organisation then click <Check for it>, to see if it’s available,
Now add yourself as an employee of your organisation,
Now enter the details about your organisation.. then click on <Add this organisation> when you’re done.
It can take between 2-3 days for this to get approved (mine took one day),
Now that you have added your organisation to Get Satisfaction, you need to add yourself as an employee of your organisation,
You will receive an email which you will need to confirm that you are an employee of your organisation,
When you have verified your email address you will see,
Once you have completed all of the setup, the status of your claim on this community will be pending.. (which can take up to four days to be approved),
Once your claim has been approved you will receive an email.. mine was approved less than 24 hours later,
Installing the Widget
Now that your account is setup and your claim on your community has been approved.. we need to,
- get the code
- install this widget on your blog.
(I found the path to getting the code quite hidden.. I couldn’t find a ‘quick’ way.. but this is the next best way.)
Login to Get Satisfaction then click on your name,
From your Dashboard, click on Products & Companies,
Next click on your company,
Click on the little arrow next to Community (to show further options).. then click on Admin,
Now click on Your Widgets,
Click on Get the code for this widget,
Customise your code as you want it to appear on your site.. then when you are done click on <Update your code>.. then copy the code,
Now that you’ve copied the code.. the final step is to put it into your blog.
This code will need to be pasted between the <body></body> tags.. and for me this is in the header.php file (it may be different for you depending on your theme).
Login to your WordPress blog and under the Appearance section, click on Editor,
Now click on header.php
Just before the closing </body> tag paste your Get Satisfaction Feedback widget code in.. then click <Update File>,
Your Get Satisfaction Feedback widget is now live on your website!
Customer Feedback
Customers and visitors to your website can give all sorts of Feedback by clicking on this Feedback widget.
They can,
- share an idea
- ask a question
- report a problem
- give praise
When someone gives feedback you will receive an email notification,
You can now act on this feedback by replying to the customer from within Get Satisfaction.. and selecting the outcome,
The power of this is that other customers can also provide assistance and support to customers, as well as yourself or your employees.
Get Satisfaction provides transparency to your product or service and customers are invited and encouraged to participate in providing feedback.
Finally..
If you liked this post please register to receive The Social Media Guide’s free newsletter that’s packed with tips, guides and more!
Most of these posts are available to download for free as PDFs for registered members.
Please help spread the word by becoming a fan of The Social Media Guide on Facebook,
And following me on Twitter,
Enjoy!
Related posts:
- Mass follow people on Twitter with Flashtweet
- Bulk unfollow people on Twitter with Twitter Karma
- Add a Facebook Fan Button to your Website
- Digital Business Card 2.0 by Retaggr
- How to add Google Friend Connect to WordPress
- NetworkedBlogs – Bring your Blog to Facebook
- CoTweet Guide to using Twitter for Business
